Privacy Policy App Kiss918 – Personal Data Protection for Malaysian Users

This Privacy Policy ("Policy") describes the personal data protection practices of the app kiss918 ("Platform", "We"). This policy applies to all users who access or use any services offered through appkiss918.best, including account registration, deposits and withdrawals, Live Casino gameplay, Sports Betting on the Malaysia Super League, EPL, badminton, e-sports, lottery, and all other services provided by app kiss918.

Platform app kiss918 recognises the importance of user privacy and is committed to protecting your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. "Personal data" in the context of this policy refers to any information that can be used to identify you directly or indirectly, including your name, phone number, email address, financial information, and platform usage data.

By registering an account or using any of our services app kiss918, you confirm that you have read and understood this privacy policy. If you do not agree with any part of this policy, we recommend that you discontinue use of our platform. If you already have an account, you are welcome to contact us to discuss your options.

Platform app kiss918 collects personal data in a number of different situations. We only collect data that is strictly necessary to provide you with a safe, efficient, and high-quality service. The following are the categories of data we collect:

We may also collect data indirectly from legitimate third-party sources such as identity verification service providers, fraud data providers, and payment partners — strictly for the purpose of verifying and securing your account.

App kiss918 does not collect what are known as "special category sensitive data" — such as health data, political views, or religious beliefs — except in very limited circumstances where it is required to fulfil responsible gaming legal obligations.

The personal data we collect is used only for legitimate purposes, each clearly stated below. Platform app kiss918 will not use your data for any other purpose without first informing you and obtaining your consent where required:

• Managing your account — registering a new account, verifying identity, and processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other Malaysian payment methods.
• Providing betting and gaming services — hosting live casino matches, enabling Sports Betting on the Malaysia Super League and EPL, and providing access to e-sports, lottery, and slots games.
• Fulfilling legal obligations — conducting KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as required under Malaysian law.
• Security and fraud prevention — detecting and preventing unauthorised access, identity fraud, money laundering, and suspicious activity on your account.
• Responsible Gaming — monitoring betting patterns to identify signs of problem gambling and providing appropriate support where needed.
• Important communications — sending account-related notifications, changes to terms, security updates, and important transaction information.
• Marketing communications — with your consent, sending you information about relevant promotions, bonuses, and special offers.
• Platform improvements — analysing how users interact with the platform to improve the experience, resolve technical issues, and develop useful new features.

Platform app kiss918 does not sell, rent, or trade your personal data to any third party for commercial purposes. This is a core commitment we have never compromised. However, in the course of operating the platform, there are certain situations where we need to share data with approved parties:

• Payment service providers — Malaysian payment processors that enable transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Data sharing is limited strictly to the information required to process each transaction.
• Licensed game providers — companies such as Evolution Gaming, Pragmatic Play Live, and Ezugi that provide Live Casino games. They receive only the minimum data required to run game sessions.
• Technology service providers — cloud infrastructure providers, security monitoring systems, and analytics tools that help manage the app kiss918 platform. All such providers are bound by strict data protection agreements.
• Legal and regulatory authorities — if required by Malaysian law, a court order, or an official investigation by the relevant authorities, we are obligated to comply with such requests.
• Identity verification service providers — third parties that assist in verifying member identities as part of the KYC process to fulfil AML legal requirements.

All third parties granted access to user data app kiss918 subject to comprehensive data processing agreements that require them to handle your data in accordance with the same security and privacy standards we uphold. They are not permitted to use your data for any purpose other than the specific services they provide to us.

In the event of any corporate change such as a merger, acquisition, or asset disposal, we will notify you of any changes to how your data is handled and provide you with appropriate options in accordance with applicable law.

The security of your personal data is among the platform's highest priorities app kiss918. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, leaks, or misuse.

The technical security measures we have implemented include:

• 256-bit SSL/TLS Encryption for all communications between your device and the app kiss918 servers — your data cannot be read by anyone while it is in transit.
• Data encryption at rest — all sensitive data, including financial information and passwords, is stored in encrypted form on our servers. Your password is never stored in plain text.
• Two-factor authentication (2FA) available for all accounts — we strongly encourage you to enable this feature in your account settings for an added layer of security.
• 24/7 real-time threat monitoring — our systems continuously monitor for suspicious activity and will respond promptly to any identified threats.
• Regular security audits by independent security experts to identify and remediate any system vulnerabilities before they can be exploited.
• Strict access controls — app kiss918 staff only have access to the data necessary to carry out their duties. Access to sensitive user data is restricted and comprehensively logged.
• Secure data backup — your data is regularly backed up to a secure, encrypted location to ensure continuity of service.

Platform app kiss918 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login session management, security, and language preferences. Cannot be disabled without affecting essential platform functionality.
• Performance Cookies (Analytics) — collecting anonymised information on how users interact with the platform, such as pages visited and time spent. This helps us understand and improve the user experience.
• Functional Cookies — saves your preferences such as language setting, betting limits, and display options for your convenience.
• Security Cookies — used to identify suspicious sessions, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser. Most browsers allow you to view, manage, and delete cookies. Please note, however, that disabling essential cookies may affect the functionality of the platform app kiss918 and may prevent you from logging in or using certain features properly.

We do not use third-party cookies for targeted advertising or sell your usage data to advertising networks. Any analytics data collected through cookies is used exclusively for the internal improvement of the app kiss918 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy policy app kiss918, you have the following rights regarding your personal data. We respect and facilitate the exercise of all these rights:

To exercise any of the rights above, please contact the support team app kiss918 via email at support@appkiss918.best or through the live chat function on the platform. Please include your full name and account number to help us process your request. We will verify your identity before processing any request relating to personal data to ensure your security.

Platform app kiss918 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations. We do not keep data longer than required. The following is a general guide to our data retention periods:

• Active account data — retained for the duration your account is active, plus the legally required period following account closure.
• Financial transaction records (including deposit history via Touch 'n Go, GrabPay, DuitNow, and withdrawals) — retained for a minimum of 7 years in accordance with Malaysian tax and AML legal requirements.
• KYC and identity verification records — retained for a minimum of 5 years from the account closure date or end of the business relationship, in accordance with Malaysian AML law.
• Customer support communication logs — retained for 3 years from the date of your last interaction for reference and dispute resolution purposes.
• Technical data and security logs — retained for 12 months for security threat analysis and fraud detection purposes.
• Marketing data (with consent) — retained until you withdraw consent or close your account, whichever comes first.

Once the retention period has elapsed and there is no legal obligation to retain the data, app kiss918 will securely delete or anonymise that data using methods appropriate to the sensitivity of the information.

Platform app kiss918 is a service strictly restricted to users aged 18 and above. We do not knowingly collect, process, or store any personal data from children or minors under the age of 18.

Should we discover or become aware that we have inadvertently collected personal data from someone under the age of 18, we will immediately take the following steps:

• Suspending the account in question immediately while an investigation is carried out.
• Securely and thoroughly deleting all personal data associated with the underage user.
• Ensuring that no financial transaction that has been processed is left unsettled in accordance with proper procedures.
• Reporting the incident to the relevant authorities where required by law.

If you are a parent or guardian who believes your underage child has registered an account or is using the platform app kiss918, please contact us immediately at support@appkiss918.best. We will respond promptly and take all necessary steps to address the situation responsibly. Please also refer to the Responsible Gaming us for more information on protections for vulnerable users.

Platform app kiss918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle data. Any material changes will be prominently displayed on the platform, and affected members will be notified by email or in-platform notification at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will be revised whenever changes are made. You are encouraged to review this page periodically, especially before carrying out any transactions or significant activity on your account.

Should you have any questions, concerns, or complaints regarding this Privacy Policy or the way app kiss918 regarding the handling of your personal data, please do not hesitate to reach us through the following channels:

The Malay version of this Privacy Policy is the official version applicable to all users in Malaysia. Continued use of the platform app kiss918 after any changes to this Privacy Policy are published will be considered your acceptance of those changes. For information on the general terms of use of the platform, please refer to Terms & Conditions ours.